Payment Processing and Refund Policy

Questions about this policy and refund requests should be directed to the following address:

or via phone :  (972) 499-8101 or (877) 789-0746

or via email to :  customerservice@dallasbears.org

Payment Card Processing

Accepted Cards

Dallas Bears accepts VISA, MasterCard, Discover, and American Express branded credit, debit, or check cards.    Cash is accepted in person only.  Money orders and cashier's checks will be accepted in some instances.  Please contact the Dallas Bears Treasurer for additional information.

Refund Policy

Refunds are subject to a $25.00 administration fee.  No refund request will be processed if the item has not settled. 

Membership Dues:

Dallas Bears membership dues will be only be refunded within the first 90 days of the membership.  After 90 days, no refund will be granted.  All refunds of membership dues will be made via check.  No administrative fee will be charged.

Event Fees:

Event Fees will be refunded within 30 days of cancellation of registration for the event..  Cancellation of registration for events must be made prior to the start of an event.  Refunds of Event Fees  will be made to the original payment mechanism (i.e., if payment was made using a VISA card, refund will be issued to same VISA card.)   Refunds of event fees are subject to an administrative fee.

Donations:

Donations will only be refunded prior to public announcement of the gross donation to a beneficiary.  Once public announcement has been made, no refund of donations will be processed.  Donations eligible for refund will be refunded within 30 days of receipt of a written request for the refund.  Refunds of donations are subject to administrative fees.

Miscellaneous Items:

Miscellaneous items will be refunded within 30 days of receipt of the item.  Item must be received in original, unused quality to be eligible for refund.  Refunds will be made to the original payment mechanism and are subject to administrative fees.